STORE POLICY

PAYMENT METHODS

Heerawala’s offers secure and transparent payment options for both domestic and international clients:

For Domestic Orders (India):

Credit/Debit Cards – Visa, Mastercard, AMEX, RuPay
UPI Payments – Google Pay, PhonePe, Paytm, BHIM, etc.
Net Banking – Across all major Indian banks
Mobile Wallets – Paytm, Mobikwik, etc.

For International Orders:
Credit/Debit Cards – International cards accepted
PayPal – For secure and fast cross-border transactions
Wise (TransferWise) – Preferred for large-value or custom order payments
Bank Wire Transfers – Details shared on request
❗ Cash on Delivery (COD) is not available, as we deal in natural diamonds and precious metals. This ensures every order is securely processed, authenticated, and traceable.
For any payment assistance, feel free to contact us at
📧 heerawalasbysnehaljain@gmail.com
📞 +91‑8302099152

PRIVACY & SAFETY

Your trust means everything to us.

At Heerawala’s, we follow strict privacy and data protection practices to ensure that your personal information — including contact details, billing information, and order history — is kept secure, encrypted, and never shared with third parties without your consent.

What we collect:

Name, phone number, email, shipping/billing address
Order preferences, custom requests, and design inspirations
Payment information (processed via secure third-party gateways)

How we protect it:

SSL-secured checkout and encrypted servers
GDPR and IT Act, 2000 compliant data practices
Limited internal access to only essential team members

We do not store any sensitive card/payment information on our servers.

Shop with confidence. Your privacy is as precious to us as the jewelry we create.

WHOLESALE INQUIRIES

Looking to collaborate with Heerawala’s for wholesale or retail partnerships?

We welcome retailers, stylists, exporters, and B2B collaborators looking for high-quality, certified jewelry and diamonds with flexible customization and bulk order capabilities.

💎 WHAT WE OFFER:

Custom-Made Bulk Orders
Whether it’s bridal collections, festive lines, or signature designs — we offer fully personalized pieces, crafted in bulk to suit your brand or clientele.
Silver & Diamond Jewelry (Our Signature USP)
From delicate everyday essentials to statement fine jewelry — we combine traditional techniques with contemporary aesthetics.
In-House Manufacturing
All pieces are manufactured in-house, ensuring exceptional quality control, consistent standards, and faster production timelines.
Loose Diamonds (Our Core Specialty)
Our roots lie in the loose diamond trade, making us a reliable sourcing partner for ethically certified, conflict-free stones in various cuts, sizes, and qualities.

📥 HOW TO INQUIRE:
Send your wholesale inquiry to 📧 heerawalasbysnehaljain@gmail.com

Include:
A short business profile
Type of jewelry or diamonds you're interested i
Quantity requirement
Preferred delivery timeline

Once received, our B2B team will get in touch with a tailored quote and next steps within 2–3 business days.

CUSTOMER CARE

At Heerawala’s, we believe that luxury begins with care — not just in our craftsmanship, but in the way we serve you.

Our team is committed to providing a warm, responsive, and personalized experience at every touchpoint. Whether you’re shopping online, customizing a design, or need post-purchase support, we’re here to assist you with clarity and attention.

Support Hours:
📅 Monday – Saturday
🕒 10:30 AM – 7:00 PM IST

Contact Us:
📞 +91‑8302099152
📧 heerawalasbysnehaljain@gmail.com
📍 Visit us at our Jaipur store by appointment or during open hours

Your queries are handled directly by our in-house experts, not bots — because your trust deserves real attention.

Wholesale Enquiries